Central Bank finds that insurance industry uses dual pricing to rip off customers says Donegal TD

This could be as much as 35% a year – Pearse Doherty

Central Bank finds that insurance industry uses dual pricing to rip off customers  says Donegal TD

Pearse Doherty TD

Sinn Féin spokesperson on Finance Pearse Doherty TD. has described the Interim Report on Dual Pricing in the Insurance Market as a damning indictment of the insurance industry and will be publishing legislation to ban its practice in the coming days.

The Central Bank found that the majority of customers are paying significantly more than the expected cost of their policy, with some policyholders being overcharged by as much as 35 percent every year.

The report shows that 2.5 million policyholders are paying a total of €187 million more than the actual cost of their policies as a result of dual pricing.

Deputy Doherty has long called for a ban on the practice, which leads to consumers being charged artificially high premiums.

"The Interim Report by the Central Bank on the use of dual pricing by the insurance industry is a shocking indictment of the industry and how it price gouges its customers. Dual pricing involves insurers using big data and complex pricing practices to target costumers who are less likely to shop around, before charging them artificially high premiums at renewal.

"The Central Bank has found that renewing customers are paying significantly more than the actual cost of their policy. This affects more than 70 percent of insurance customers. The report shows that 2.5 million policyholders are paying a total of €187 million more than the actual cost of their policies as a result of dual pricing.

"In motor insurance, customers are being overcharged by as much as 25% a year, while in home insurance customers are being overcharged by as much as 35%. The average motor insurance customer who has been with their provider for 5 years will have been overcharged €362 by their insurer.

"The Central Bank also found that this disproportionately impacts older and more vulnerable customers. This has to stop. In Britain, the FCA found that 6 million policyholders were overcharged a combined total of €1.3 billion as a result of dual pricing in 2018 alone.

That is why the British regulator is banning the practice. It is why dual pricing has been banned in 20 US States since 2014. Dual pricing discriminates, it overcharges customers and distorts the market. This week I will publish legislation that will ban the use of dual pricing by insurance companies. This legislation will reduce premiums, resulting in significant savings for consumers. It will also require insurers to inform customers of the factors they have used to calculate their premiums at renewal.

"The legislation will require the Central Bank to regulate this ban on dual pricing, and publish a Code of Practice that will assist both the Courts and the FSPO where an insurance company has broken these new laws," he said.

Deputy Doherty added the Central Bank also found that false narratives around the cost and incidence of insurance fraud and the cost of claims has resulted in customers being more likely to accept rip-off prices from insurers.

"This is despite the cost of claims having fallen by 9% in the past decade while insurance prices rose by 35%. Government politicians are responsible for spinning this narrative, which has resulted in higher costs for consumers and enabled the industry to price-gouge. Sinn Féin vowed to end the rip-off by the insurance industry. Banning dual pricing was a commitment we made in our General Election Manifesto. The legislation I will publish this week will ban the practice and reduce prices for consumers," he said.

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