20,000 customers sorted - but 5,000 still waiting - on water supply in Donegal

Uisce Éireann says it is making significant progress restoring water supply to Donegal customers, although 5,000 are still impacted.

Supply has been returned to approximately 20,000 impacted customers in recent days following the impact of Storm Éowyn.

Uisce Éireann’s Damien O’Sullivan explained that while 20,000 Uisce Éireann’s customers affected in Donegal have seen their supply return, crews are on the ground working to deploy generators and provide alternative water supplies in areas where water has been off for longer periods with 5,000 customers continuing to be impacted.

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“This storm has marked the worst impact on Uisce Éireann’s network in Donegal to date and has been an extremely busy period for our engineers, supervisors, caretakers, and repair crews who have been working hard to restore water for our customers and I want to acknowledge those efforts," he said.

"Their efforts have led to the majority of water treatment plants resuming normal operations, although five plants are still reliant on backup generator power. We apologise to customers who have been without water for a few days and ask for the public’s continued patience during this challenging time. In areas where water supply has been out for longer periods, our teams are working to provide alternative water supplies and we currently have 50 locations around the country where alternative supplies are in place. More will be deployed today, and we will be updating our website and providing information to local stakeholders about their locations.

“We are also providing additional supports for elderly and vulnerable customers, and we could encourage people to contact our customer care team at 1800 278 278 if additional support is needed.”