Donegal demonstrates excellence at Bus Éireann’s National GEM Awards 2025

Two Donegal locals won awards at Bus Éireann’s National GEM Awards 2025.

Bus Éireann, Ireland’s national bus company, celebrated its employees’ achievements in 2025 at the annual National GEM (‘Go the Extra Mile’) Awards, in recognition of excellent customer service, community impact, performance and forward-thinking. 

Awards were issued in a number of different categories including Apprentice of the Year, Depot of the Year, Craftworker of the Year and several other categories including driver and community awards. 

Donegal Town man Andrew Hegarty was awarded Craftworker of the Year for his skill, patience, leadership and deep commitment to safety and quality. After more than four decades at Bus Éireann, Andy has not only shaped the garage but generations of mechanics and apprentices along the way.

Jean O'Sullivan, CEO Bus Éireann, Andrew Hegarty, Craftworker of the Year 2025, Tom Delaney, Chief Financial Officer, Bus Éireann

For going above and beyond each day, supporting colleagues and customers alike Jacqueline McKelvey of Donegal Road, Ballybofey, won the Clerical Employee of the Year award. Jacqueline’s professionalism, empathy, and good humour have made her a cornerstone of the team and a shining example of Bus Éireann’s customer-first spirit.

Jean O'Sullivan, CEO Bus Éireann, Jacqueline McKelvey, Clerical Employee of the Year 2025, Tom Delaney, Chief Financial Officer, Bus Éireann

In congratulating the winners, Jean O’Sullivan, Bus Éireann Chief Executive Officer said: “Your achievements represent the very best of Bus Éireann. You inspire us all with your commitment, ingenuity and passion for excellence. Your dedication is at the heart of what makes us a trusted and valued public transport provider.

“As we look ahead, it’s clear that the future holds both opportunities and challenges. But what we’ve seen today reaffirms my belief that we have the talent, teamwork and resilience to achieve our ambitions. Together, we are building a Bus Éireann that is not only a leader in sustainable public transport but also an organisation where people are proud to work - a place where careers flourish and where everyone feels valued.

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“I want to express my deepest gratitude to everyone across our organisation. Your hard work, collaboration, and dedication are what drive Bus Éireann forward.”

Bus Éireann proudly takes passengers on over 112 million journeys each year and currently holds a 93 per cent customer satisfaction rating.