AIB announces branch investment including Donegal Town and Letterkenny

AIB is investing a further €26 million in its branches and EBS offices over the next two years.

Services in Donegal Town and Letterkenny will be upgraded as part of the EBS Office Upgrades 2026-2027. The investment programme includes significant upgrades to six AIB branches and 32 EBS offices, delivering modern banking halls, clear interaction spaces and enhanced privacy for customers.

The 150 new Cash and Cheque Lodgement (CCL) machines will support customers to carry out their banking in a way that is convenient to them, allowing customers to lodge and withdraw money simply and efficiently, with a withdrawal limit of €1,500. Customers can still choose to transact at the counter in the 170 branches, where colleagues are ready to provide support. 

In addition, the limit on the amount of cash that can be withdrawn at an AIB ATM has been increased from €600 to €1,000, further to support customers and communities with access to their cash when they need it.

Furthermore, two mobile community banking vehicles operating in the North West and South West will be replaced. This announcement builds on AIB’s €40 million investment in 127 branches in 2025, which included significant refurbishments and 60 new CCL machines. 

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As part of the commitment to making branches and services as accessible as possible for all customers, AIB has also upgraded all ATM and CCL machines to provide increased functionality for visually impaired people. These machines now offer voice guidance support for cash withdrawals, balance queries, mini statements and PIN services. All customers need to do is simply insert their headphones into the device to avail of this service. This overall investment also supports AIB’s sustainability goals, reducing operational carbon emissions by an estimated 10%.

“At AIB, we are proud to be digital first and human when it matters,” AIB’s Managing Director, Retail Banking, Geraldine Casey said. "While we continue to invest in innovative digital solutions for the convenience of our customers, we understand the vital role our 170 branches and 66 EBS offices play in supporting communities across Ireland. 

“Our ongoing branch investment programme is a clear demonstration of our commitment to ensuring that customers have access to personal, face-to-face support and modern, warm and welcoming facilities in the heart of their towns and villages. By enhancing our branch network, we are investing not just in technology, but in our customers and our communities, which matters most to us.”