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Minister urges people to go online for social welfare and Pandemic Unemployment Payment matters

Opening times for Intreo offices across the county outlined by minister

Minister to go online for social welfare and Pandemic Unemployment Payment matters

Minister urges people to go online for social welfare services during Level 4

The Minister for Social Protection, Heather Humphreys is reminding people in Donegal to avail of welfare services online when the county goes under Level 4 restrictions.

Due to the restrictions, which come into effect at midnight, the opening hours of Intreo Offices are being reduced.

Minister Humphreys is reminding people that they can apply for the Pandemic Unemployment Payment (PUP) or a Jobseeker’s Payment at, rather than making an unnecessary visit in person to their Intreo Centre or social welfare branch office.

Over 95% of people who applied for PUP this week did so online, ensuring that the payment can be processed quickly.

People who are diagnosed with the Covid-19 virus or who have to self-isolate and are medically certified by their doctor, also have the option of applying for the Enhanced Illness Benefit online at

Minister Humphreys said:"In the interests of the public health advice and observing social distancing, I am asking people, if at all possible, not to attend their local Intreo Centre or social welfare office. Instead, they should avail of the online services available through is the quickest and easiest way to apply. It is also the quickest and most efficient way for the Department to process the applications and is the safest option for our customers and our staff.

"To observe the strict public health advice and to safeguard both our customers and our staff, the Department will be reducing our public office opening hours in the affected areas with effect from tomorrow, Friday, October 16. These are emergency temporary measures and will be kept under review."

Opening times

Intreo Centres are located in Buncrana, Dunfanaghy, Dungloe and Letterkenny will be open to the public from 10am to 1pm daily, Monday to Friday. 

Branch Offices in Donegal town and Killybegs will be open to the public from 9.30am to 12.30pm daily, Monday to Friday.

Branch Offices in Ballybofey and Ballyshannon will be open to the public from 9.30 to 12.30pm and 2.00pm to 4.00pm daily Monday to Friday.


The minister urged people to follow the advice being given by NPHET. She said: “It is essential that all of us follow the advice from NPHET. I am asking everyone of all ages who has a social welfare enquiry not to choose to visit their social welfare office. My Department’s telephone helpline is also available at the cost of a local call, and the officials will guide and advise callers from 9am to 5pm every day, Monday to Friday. I particularly want to thank our customers who have moved to use the online service and for respecting public health advice. It is up to each one of us to take the measures now in place under Level 4 extremely seriously if we are to suppress the virus. Together, we can do it.

To contact the Department of Social Protection by phone, the helpline number is 1890 800 024, from 9am to 5pm, Monday to Friday.

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